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Q&As

Do the cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, SI 2013/3134 apply where a consumer orders a bespoke product using distance communication (ie a distance contract)?

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Published by a ��ɫ�� Commercial expert

Published on: 07 December 2021

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The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCR 2013), SI 2013/3134, regs 27–38 (Part 3) sets out the consumer’s right to cancel doorstep and distance contracts.

Certain Exclusions apply. For example, the cancellation rights do not apply to contracts to the extent they are excluded under CCR 2013, SI 2013/3134, reg 28, which

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Jurisdiction(s):

United Kingdom

Key definition:

Distance contract definition

What does Distance contract mean?

A ‘distance contract’ is a contract concluded between a trader and a consumer under an organised distance sales or service-provision scheme without the simultaneous physical presence of the trader and the consumer with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded.

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