Mail order terms and conditions for the supply of goods—business-to-consumer


Published by a ÑÇÖÞÉ«ÇéÍø Commercial expert
Precedents

Mail order terms and conditions for the supply of goods—business-to-consumer


Published by a ÑÇÖÞÉ«ÇéÍø Commercial expert

Precedents
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Please read the following important terms and conditions before you buy anything from our catalogue and check that they contain everything you want and nothing that you are not willing to agree to.

Summary of some of your key rights:

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your Goods, in most cases, you can change your mind and get a full refund.
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you’re entitled to the following:
  1. •

    up to 30 days: if your goods are faulty, you can get a refund;

  2. •

    up to six months: if it can’t be repaired or replaced, then you’re entitled to a full refund in most cases;

  3. •

    up to six years: if the goods do not last a reasonable length of time, you may be entitled to some money back.


This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk
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Jurisdiction(s):
United Kingdom
Related legal acts:
Key definition:
Supply definition
What does Supply mean?

The Value Added Tax Act 1994, s.5(2)(a) provides that supply "includes all forms of supply".

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