HMCTS announces new digital query system for legal representatives using the online money claim portals
Her Majesty's Courts and Tribunals Service (HMCTS) has announced a new functionality for the online money claim portals (damages claims under CPR PD 51ZB and online money claims under CPR PD 51R), enabling legal representatives to submit queries and supporting documents digitally through the online platform where both parties are represented. The system will allow HMCTS caseworkers to process and respond to queries through the online portals, with all correspondence visible to case parties as per CPR 39.8. While not extending to Application cases, queries about linked Applications can be submitted via the Main case. Sensitive queries will continue to require email submission to hearing locations.